Duties/Responsibilities:

• Interacts directly with customers and the public in person and via phone to provide customer support and information.
• Answers customer questions and fields complaints; when anissue is beyond the employee’s knowledge, they forward it tto the assigned specialist or other appropriate member of management.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Provides customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrinkage.
• Recommends deli or bakery items to customers to ensure they get the products they want and need.
• Uses all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepares foods according to the food temperature logs and follow cooking instructions.
• Measures, prepares and mixes ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepares, packages, labels and inventories ingredients in merchandise.
• Checks product quality to ensure freshness.
• Reviews "sell by" dates and take appropriate action.
• Properly uses kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Adheres to all food safety regulations and guidelines.
• Reinforces safety programs by complying with safety procedures and identifies unsafe conditions and notifies the department supervisor and/or store management.
• Notify department supervisor and/or store manager of customer or employee accidents.
• Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
• Labels, stocks and inventory department merchandise.
• Reports product ordering/shipping discrepancies to the department supervisor or store manager.
• Understands the store's layout and be able to locate products when requested by customer.
• Stays current with present, future, seasonal and special ads.
• Gains and maintains knowledge of products sold within the department and is able to respond to questions and make suggestions about products.
• Maintains an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensures proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promotes trust and respect among store employees.
• Creates an environment where customers feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Displays a positive attitude.
• Practices preventive maintenance by properly inspecting equipment and notifying appropriate department supervisor or store manager of any items in need of repair.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Attends required trainings and meetings.

Required Skills/Abilities:

• Effective communication skills including active listening
• Basic math skills required
• Demonstrate a commitment to learning and improvement on the job
• Ability to understand and adhere to all applicable safety rules, policies, and regulations
• Ability to understand and adhere to all company policies and procedures
• Service-oriented
• Able to resolve customer grievances
• Proficient computer skills with the ability to learn new software.

• Experience working in a bakery or deli preferred.  Great training provided! 
• Cashier/customer service experience preferred. 
• Valid food handlers card required within 30-days of hire. 
• Must be willing and able to learn and adhere to all applicable safety and health regulations. 

• Paid Sick Leave provided to all emploeyes 
• Full-time employees are eligible for one week of vacation after a year of employment 
• Full-time employees have access to health insurance and a 401(k) Retirement Plan with an employer match. 
• $14.35 to $15.00 per hour to start, depending on experience